Terms
Last updated November 11, 2026. Hellhold is a service of Vector4.
Hellhold waits on hold and in support chats for you, and works your case with the company until you get a person or an answer. These terms are the deal between you and us.
What Hellhold does
- Calls a company's support line, waits on hold, and calls you when a person picks up. Or, if you choose, talks to the rep for you.
- Works company support chats through the browser extension, pushes past bots, and keeps the chat alive.
- Keeps the record of what the company said and prepares complaints and appeals for you to review.
We can't promise a company will refund, fix or agree to anything. We promise to keep at it and to keep the record.
Acting for you
Hellhold contacts a company only after you sign an authorization for it. You confirm that you're the account holder or legally allowed to act on the account, and that what you tell us is true. Hellhold says who it's calling for, never claims to be you, and won't agree to anything that costs money, changes your plan or closes your account unless you chose it. Anything that needs a signature, you sign and send yourself.
Prices, renewals and refunds
| First cases | One free chat case and one free phone case, once per person. |
|---|---|
| Single case | $5, one case, never expires. |
| Monthly | $14 a month for 5 cases. Renews automatically every month until you cancel. Unused cases don't carry over. |
| Hold minutes | $5 for 2 hours of phone time, counted from dial to hang-up. Never expire. Hellhold holds and rings you; no AI. If they run out while Hellhold is still on hold it hangs up, but never while you or a person are on the line. |
| Premium case | $15. "Have Helena fix it": Hellhold explains your problem and works it with the rep, for 30 days of calls to one company. Your free call can be used this way once. |
- Cancel any time on your account page (Manage or cancel subscription). You keep this month's cases until the period ends, and you won't be charged again.
- Refunds: a case you bought and never started, or a minute pack you haven't used, is refunded on request, any time. Monthly charges aren't refunded; cancel any time and you won't be charged again.
- A chat case covers one company chat, start to finish. A phone case covers 30 days of calls to one company and uses your free phone case first, then a paid case.
- A case is "started" the first time Hellhold makes a decision on it or places a call for it. Each case has a safety limit so a runaway case can't run forever; if one hits it, we'll look and make it right.
- Payments are handled by Stripe. We never see your card number.
Your part
- Use Hellhold only for your own accounts, or ones you're legally allowed to act on.
- Don't use it to harass, flood or deceive a company, or to call personal numbers.
- Keep your sign-in email secure; anyone with access to it can sign in as you.
Calls and recordings
Every company rep hears "This call is recorded" before anything else. Calls are recorded and transcribed for your case record. How we handle that data is in the privacy policy.
Not legal or financial advice
Hellhold helps you work a customer-service case and keep records. It isn't a law firm, and the complaints and appeals it drafts are for you to review and decide on. If you need legal help, find a lawyer or contact legal aid.
When things go wrong
Hellhold is provided as is. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before it. We're not liable for what a company does or doesn't do. Nothing here limits rights you have that the law doesn't let us limit.
Ending
You can delete your account any time on your account page. We may suspend an account that breaks these terms; if we do, we'll refund unused cases.
Contact
Vector4 · [email protected]. If these terms change in a way that matters, we'll email you before it takes effect.