HELLHOLD

Hold for me

Hellhold calls the company, gets through the menus and waits on hold. When a person picks up, it calls you. Press 1 and you're talking to them.

Simulated Omnicast's fake phone line. Free, nothing is dialed. Real call Checking Twilio…

Company

Number to call Contact email (optional: a support or agent email if you know one; saved with the call for follow-up)

Account details

Helena answers the rep's verification questions with these, so you don't have to. Saved for this company; the PIN is never shown again or written to any transcript. Leave anything blank you'd rather give yourself.

What should Helena do? Hold for me, then connect me she gets through the menus and the hold, says hello, answers the account questions, and calls you Have Helena fix it Premium ($15 a case): she explains your problem and works it with the rep; she calls you only if they need something only you can give Hold, then let me chat Helena holds and answers the account questions. When a person picks up you get a notification here and a quick call; then read the rep live in this tab and type what Helena should say. You're the brain, she's the voice. Uses a phone case; no AI on the call. Just hold for me uses hold minutes (0 left): Hellhold waits on hold in a plain robot voice, with no AI, and rings you when a person picks up. You still get the transcript.

Voice on the call

Press play to hear each one. You can switch during the call too.

Describe the problem (what happened and what you want; Helena uses this, she doesn't read it out word for word) Keep trying: redial until a person answers

Voice Helena natural ElevenLabs voice, warm and charming Robot Twilio's built-in voice: plain, instant, no ElevenLabs credits

Short hold (simulated calls only: 25 s instead of 75 s)

Get a notification when a person picks up so you can leave this page.

Calling…

0:00 on hold

New call

Voice

Transferred and on hold again? Press * on your phone (or this button). Hellhold takes the hold back and calls you when the next person picks up.

If you can see a person has answered and Hellhold hasn't noticed, press Connect me now.

Say it for me

Type it and Hellhold says it on the call: to the rep, or into the call while you're connected.

Helena Robot (instant)

Tell Randy

Steer the chat. This isn't read out: Randy follows it from the next line on.

Keypad

Press keys on the company's line, for a menu Hellhold doesn't know. Once you're connected, use your own phone's keypad.

What's happening

Your phone

Waiting… Hellhold will call this phone when a person picks up.

Hellhold

Connected

You're talking to the rep. Put on hold by a transfer?