Privacy
Last updated November 11, 2026. Hellhold is a service of Vector4.
Hellhold sits on hold and in support chats for you. To do that it has to know whose account it is, what went wrong, and what the company says. Here is what we keep, who else touches it, how long it lasts, and how to take it back.
The short version
- We use your information only to work your cases. We don't sell it, rent it, or use it for advertising.
- We don't let anyone train AI models on it, and we don't either.
- Social Security numbers and one-time codes are masked in every transcript. If one is said aloud on a call, we bleep those seconds out of the call's audio; if we can't find them for certain, we delete the audio instead. We never store a full SSN; the last 4 only if you choose.
- You can download everything we hold about you, or delete it, from your account page, any time.
What we collect
- Your account
- Your email (to sign you in), and your phone number if you verify it (so we can call you when a person picks up).
- Account details you save
- For each company: the account holder's name, account number, address, and the passcode or PIN the company asks for. Stored encrypted. A passcode is spoken to the company when it asks, and is never written into a call record.
- SSN last 4 and date of birth (only if you choose)
- Many companies verify with these, and giving them saves you joining the call for it. They're off until you tick who may hear them (a person, or the phone menu). Treated like the passcode: encrypted, never shown back, never in a record, never sent to Claude, and bleeped out of the call's audio (or the audio is deleted). We never store a full Social Security number.
- Your case
- What went wrong, what you want, and the dates and amounts involved, in your words.
- Calls and chats
- Recordings and transcripts of calls Hellhold makes for you, and the support chats the browser extension works for you. Time spent on hold isn't recorded.
- Authorizations
- When you authorize Hellhold to contact a company: the text you agreed to, your typed signature, the time, and the IP address and browser you signed from, as proof you gave permission.
- An estate, if you're closing a loved one's accounts
- Their name, dates of birth and death, last address and (only if you choose) the last 4 of their SSN; your role; the list of their accounts; and the documents you upload, such as a death certificate. Stored encrypted, each document on its own; only you can open them. Hellhold never sends a document anywhere: you choose what to attach and send it yourself. We never put the cause of death in a letter or send it to Claude.
- Health information
- If you bring us a health insurance dispute: the claim, the denial and what you tell us about the care. Used only for that case, stored encrypted, and never shown publicly.
- Usage and payments
- How many cases you've used and what they cost us to run. Payments go through Stripe; we never see your card number.
Who else handles it
Only these services, and only to do the job:
| Anthropic (Claude) | Decides what Hellhold says next. It sees the conversation and the account details needed to verify the account, never your passcode, and with Social Security numbers and one-time codes masked. Under Anthropic's commercial terms, API data isn't used to train their models. |
|---|---|
| Telnyx | Places the phone calls and transcribes them as they happen. |
| Deepgram | Only for a call where a sensitive number was said: re-transcribes its audio once, so we can find and bleep those seconds. Deepgram doesn't keep it to train on. |
| ElevenLabs | Turns what Hellhold says on a call into speech. |
| Resend | Sends sign-in links and case updates by email. |
| Stripe | Takes payments. |
| Cloudflare | Carries traffic to our site. |
| Our hosting | The servers that run Hellhold and keep the records, in the United States. |
And the company you asked us to contact hears what it needs to verify the account and work the case, nothing more. We'll share information if the law requires it, and we'll tell you unless we're not allowed to.
Acting for you
Hellhold contacts a company only after you sign an authorization for that company. On every call it says who it's calling for and that the call is recorded. It never claims to be you or the account holder, and it doesn't agree to anything that costs money, changes your plan or closes your account unless you chose it. You can revoke an authorization any time; Hellhold stops contacting that company for you.
The Hall of Hell
Our public leaderboard shows how long companies keep people waiting. It's built from wait times and outcomes only, never your name, your account, or what you said.
How long we keep it
| Call audio | 90 days, then deleted. If a sensitive number was said, it's bleeped before we keep it, or deleted right away if we can't bleep it for certain. |
|---|---|
| Transcripts, case files, saved account details | Until you delete them or your account. |
| Problem reports from the extension | 90 days. |
| Estate documents | Deleted 90 days after you mark the estate done, or after 18 months with no activity. You can delete any of them sooner. The estate's checklist stays until you delete your account. |
| Signed authorizations | 3 years after they end or are revoked, even if you delete your account, as proof we had your permission. |
| Sign-in links | Until they expire, minutes after they're sent. |
Your choices
- Download your data: one file with everything we hold about you. Download it (sign in first).
- Delete your account: on your account page. Gone at once, except the authorization records above and payment records Stripe keeps.
- Share chats to improve Hellhold: off unless you turn it on. When on, emails, phone and account numbers, addresses and your written facts are removed first.
- Revoke an authorization: on the authorizations page.
These rights are yours wherever you live, including under California, Washington, Nevada and other state privacy and consumer health data laws. We don't sell or share personal information as those laws define it, and we collect health information only to provide the case you asked for.
Security
Saved account details, case files and escalations are encrypted at rest. Traffic is encrypted in transit. Only the two people who run Vector4 can reach the servers. If your information is ever exposed, we'll tell you promptly.
Children
Hellhold is for adults. A parent or guardian can use it for a minor's account.
Questions and changes
Write to [email protected]. If we change this policy in a way that matters, we'll email you before it takes effect.