"Your chat is important to us."

Customer service is hell.
We'll sit in it for you.

Hellhold takes over the support chat for you. It gets past the bot, waits out the queue, answers every "are you still there?", and pushes your asks one by one. It writes down every admission, and only pings you when a decision is yours.

Start free. First chat and first call on us. Watch it work (live demo)

Support chats from your browser, and phone holds where Hellhold calls you back when a person picks up.

They have a playbook. Now so do you.

What they do
What Hellhold does
End the chat after 30-60 seconds of silence.
Answers every "are you still there?" Holds the line for hours.
Bot triage that loops you through help articles.
Says the words bots route on and gets you to a person.
"It should ship soon, typically 5-7 business days."
Asks for a straight yes or no, and lets them say "I can't" out loud.
Transfer you, and the new agent starts from zero.
Re-briefs every new agent with your facts and a numbered list.
"We'll email you a summary." (It never comes.)
Keeps its own timestamped record: every admission, promise and offer.
Offer $15 and hope you take it.
Asks you first. Counters with the math, or accepts without waiving anything.
1

Open their support chat

Log in to your account as usual. Hellhold runs in your browser, so it never sees or stores your password.

2

Tell it what you want

The facts, and your asks, one per line. Set the number you'd counter with.

3

Walk away

It holds the line and works the list. Your phone buzzes only when you need to decide something, like an offer.

4

Keep the receipts

Export a clean record of verbatim admissions, broken promises and offers, ready for a supervisor, a dispute or a regulator.

What is hell costing you?

Hellhold could hand back hours and a year.

Your estimate, your inputs. It's a back-of-envelope calculation, not a promise of results.

Pay per fight. Or just for the wait.

Notebook

Free/always

Fighting it yourself? Keep what they promised, with due dates and reminders, and the number and menu to reach a person. No account; it stays on your device. Open the notebook

First cases

Free

One chat case and one phone case, start to finish, so you can see it work.

Single case

$5

One company, one problem, however long it takes. Never expires.

Monthly

$14/mo

5 cases a month for the household that's always fighting someone. Cancel any time.

Hold minutes

$5/2 hrs

Just the wait: Hellhold holds the phone and rings you when a person picks up. No AI. Minutes never expire.

Premium

$15/case

Hellhold does it all: Helena explains your problem and works it with the rep, and calls you only if they need you.

A chat case is one chat Hellhold works for you, start to finish. A phone case covers 30 days of calls to one company; your first is free. Hold minutes count from dial to hang-up and never cut off a conversation. Sales tax is added where it applies.

Start free

Stuck somewhere we don't cover yet?

Hellhold works AT&T, Verizon and Instagram support chats today, and calls any company. Tell us which company's chat you're stuck in, and we'll build for it next.

House rules