Hellhold for families
Closing a loved one's accounts shouldn't mean weeks on hold.
The phone line, the cable box, the gym, the cards, the subscriptions nobody knew about. Every company wants the story again, its own form and its own proof, and most of it is waiting. Tell Hellhold once. It writes each company's letter in that company's terms, waits on hold and in chat for you, keeps the record of every promise, and asks you before anything is decided.
Your first account is free, so you can watch it work first.
How it works
- Tell us once. Who died and when, who you are to them, and the papers you have. About ten minutes. Every letter, call and chat after this uses it.
- Find every account. Pick from the companies Hellhold knows, or upload a bank or card statement: Hellhold lists every company that charged it after the date of death, and how much.
- A letter for each one. Each company has its own process, and its own idea of the proof it needs. Hellhold writes each letter in those terms, says where it goes and which of your documents to attach. You review, sign and send it.
- Hold and chat for you. With your signed permission, Hellhold waits on the phone and in support chats, says who it's calling for, and asks for the account closed as of the date of death and every charge after it refunded.
One family's case
AT&T kept billing a line for almost two years after the man who used it died. After two "courtesy credits" and a deadline that kept moving, AT&T's Office of the President called and refunded $677.33. The full timeline.
That's one case, not a typical result. Most accounts only need closing, and many refunds are a month or two of charges. We'll publish what families generally get back once there are enough estates to say.
Companies Hellhold knows
Their real process for an account holder who died: the department, the documents and what to ask for, with sources. Any other company can be added by name.
Phone and internet
AT&T · Verizon · T-Mobile · Comcast Xfinity · Spectrum · DIRECTV
Banks and cards
Chase · Bank of America · Wells Fargo · Capital One · American Express · Citi · Discover
Subscriptions
Amazon · Netflix · SiriusXM · Planet Fitness
Utilities
PG&E
Letters and notices
Social Security · Experian · Equifax · TransUnion · USPS · the Deceased Do Not Contact list · Medicaid
Online accounts and insurance
Apple · Google · Facebook and Instagram · the free life-insurance policy search
Price
$49
Estate pass, once. Up to 25 of the estate's accounts for a year: every letter, call, chat and follow-up for them.
$0
Your first account. Try it on the company that's hurting most before you pay anything.
For comparison, people who negotiate bills for a living usually keep a share of what they recover. Hellhold keeps none of it.
What Hellhold never does
- Pretend to be anyone. It says who it's calling for, and never uses your loved one's passwords or answers as them.
- Send or sign for you. Every letter and complaint is yours to review, sign and send.
- Decide for you. It asks before anything that costs money, changes a plan or closes an account you didn't choose.
- Advise on the estate. Hellhold is not a law firm and this is not legal advice. It won't tell you which debts the estate owes; the FTC explains how a relative's debts work.
Documents you upload are encrypted, only you can open them, and they're deleted 90 days after you mark the estate done. Privacy.
Start with the account that's hurting most.
Ten minutes to tell us once. The first account is free.
Start an estate